Privacy protection Core Commitments

How 9bdb Protects Your Information

SSL encryption

All data transfers are secured with 256-bit SSL encryption, making them unreadable to hackers or third parties.

No data sales

Your personal information is never sold or shared with third parties without your consent.

Minimal Data Collection

Only the data necessary to provide our services is collected. We do not ask for anything beyond that.

Secure Storage

Data is stored on encrypted servers and undergoes regular security audits.

Your Control

You have the right to view, correct, or delete your personal data. Submit a request at any time.

No Spam

Promotional messages are not sent without your consent. You can withdraw permission at any time.

1 Introduction

9bdb is a safe and trusted online gaming platform for users in Bangladesh. We understand how sensitive your personal information is, and protecting it is our responsibility.

This Privacy Policy explains in plain language what information 9bdb collects, why it is collected, where it is stored, and what rights you have. We prefer clear, straightforward communication over legal jargon.

By using any 9bdb service, you agree to this Privacy Policy. If you have any questions, please contact our support team before you start.

This policy applies to the 9bdb website, app, and all digital services. It does not apply to third-party websites.

2 What Information Is Collected

9bdb only collects information necessary to provide its services. Full details are listed in the table below:

Data type Example Mandatory?
Identity Information Full name, date of birth, national ID number Yes
Contact Information Mobile number, email address Yes
Financial information Mobile banking number, bank account details For Payments
Usage Data Gaming history, transaction records Automatic
Device information IP address, browser type, device model Automatic

9bdb's commitment: Your financial information is stored in fully encrypted form. No staff member can view it directly.

3 Purpose of Data Collection

9bdb uses your information for the following purposes:

  • Account management: Registration, login, and identity verification.
  • Service Delivery: To enable gameplay and process deposits and withdrawals.
  • Ensuring security: Preventing fraud, money laundering, and account hacking.
  • Legal obligations: Storing information required by regulatory authorities.
  • Support Services: Assisting with issue resolution.
  • Platform Improvement: Analyzing usage patterns to improve our services.
  • Bonuses & Promotions: Delivering relevant offers to you.

Important: Your information is never shared with third parties for advertising purposes. Promotional messages are sent solely for 9bdb's own offers, and you can withdraw your consent at any time.

4 Data Sharing Policy

9bdb never sells your personal information. However, limited data may be shared with third parties in specific circumstances:

Payment Processors

Information necessary to complete financial transactions is shared with payment providers. These providers operate under their own privacy policies.

Game providers

Running certain third-party games may require limited user data, such as a user ID, to be sent to the game provider's servers. These providers are bound by strict confidentiality agreements.

Legal obligations

Information may need to be disclosed under a court order or government directive. In such cases, we will make every effort to notify you in advance, where permitted by law.

Every third-party organization we work with is bound by strict data protection agreements. Any organization found to be in breach of these agreements will have their partnership terminated.

5 Cookies & Tracking

9bdb uses cookies on its website. Cookies are small files stored in your browser.

Why Cookies Are Used

  • Essential Cookies: For login sessions and security. Disabling these cookies will prevent the site from functioning properly.
  • Performance Cookies: To understand which sections of the site are used most.
  • Functionality Cookies: To remember your preferences, such as language and settings.

Most browsers allow you to disable cookies. However, doing so may prevent some 9bdb features from working properly.

9bdb does not use advertising tracking cookies that follow you across other websites.

6 Data Retention Period

9bdb does not retain your information longer than necessary. General policy:

  • Active account data: retained for as long as the account remains open.
  • Transaction records: typically 5 years, as required by law.
  • Gaming history: automatically deleted after 3 years.
  • Support conversations: deleted after 2 years.
  • Identity information after account closure: deleted once legal obligations have been fulfilled.

Retaining data beyond the necessary period is against our policy. When a deletion request is submitted, we act on it as quickly as possible.

7 Your Rights

As a 9bdb user, you have the following rights:

Right to access

You can find out what information 9bdb holds about you.

Right to Rectification

You can request a correction if any of your information is inaccurate.

Right to Erasure

You can request deletion of your data under certain conditions.

Right to object

You can opt out of promotional messages at any time.

Data portability

You may request a download of your data in a specified format.

Right to Restrict Processing

You can request that the use of your data be restricted to specific purposes.

To exercise these rights, contact our support team. We generally respond within 14 business days. In some cases, legal reasons may prevent us from fulfilling all requests.

8 Children's Privacy

9bdb is for users aged 18 and above only. We do not knowingly collect information from minors.

If we become aware that we hold data belonging to a minor, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using 9bdb, please notify our support team. This is an important social responsibility.

9 Policy Changes

9bdb may update this Privacy Policy at any time. You will be notified in advance of any significant changes.

Each version will include a "Last Updated" date. Contact our support team if you need access to a previous version.

Continued use of 9bdb after a policy update will be considered acceptance of the revised policy.

10 Contact

For any questions, requests, or complaints regarding this Privacy Policy, please contact our support team. Our team is available 24/7 to assist you.

To contact us by email: [email protected]

We typically respond to your inquiries within 1 to 2 business days.

9bdb places the highest importance on your privacy. If you have any questions or concerns, don't hesitate to reach out — we're always ready to help in plain, straightforward language.

About Privacy FAQ

No, absolutely not. Your mobile banking PIN or password never reaches 9bdb. Payments are processed through the mobile banking provider's own secured gateway. 9bdb only receives confirmation of whether a transaction was successful — never your PIN or password.

After account closure, certain information must be retained for a set period due to legal obligations, such as records of financial transactions. Once that period ends, all data is permanently deleted. When a deletion request is submitted, we act on it as quickly as possible.

Contact the support team to submit a "Data Access Request." We typically provide a summary of your stored data within 14 business days, following identity verification.

Yes. Let our support team know and promotional messages will be turned off. Please note that essential transactional notifications — such as deposit and withdrawal confirmations — will still be sent, as these are part of the service.

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